From faulty shipments to a change of mind – shop with peace and confidence with our buyer protection policy.
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We want our buyers to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
For all Eerra orders, our customers would receive the following guarantees :
Full refund if you don’t receive your order – We accept payment via Paypal. First customer has talk to seller and put cc to our support email. If seller not able to resolve your issue. You may contact paypal and open case for not receiving order. Paypal is best payment getaway to avoid any non delivered orderd.
Full refund if the item shipped to you doesn’t match the product description on Eerra.
All return requests have to be initiated by the buyer within 5 days of receipt of their parcel.
There are certain scenarios where it is difficult for us to support returns:
Return request is made outside the specified time frame
Product is damaged because of use or Product is not in the same condition as you received it
Specific categories like innerwear, lingerie, socks and clothing freebies
Any consumable item which has been used or installed
Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
Made-to-order / custom jewellery
Fragile items, hygiene related items